Corona and your order

Dear customer,

Due to the recent coronavirus outbreak, we would like to make you aware that you may experience longer processing times and shipment delays. As we want to ensure your safety and well-being during these times, we have created safety guidelines to ensure your security during delivery. . Not only we, but also the  logistic companies that deliver our products are taking their precautions. You will find a list of our logistic partners below together with their temporary measures. Our webshop remains open as usual, and if you have any questions regarding your order and shipment you can reach us on: +31 (0)202149915 or info@friendlymobiles.com

Signature without scanner

DPD has chosen not to request a signature for all deliveries. This means when a recipient has not received a Predict notification, the delivery person enters a code on the scanner and takes a photo of the front door with house number. Due to the combination of the code, photo and GPS location, there is sufficient proof of delivery.

Parcel pickup shop

Due to the measures taken by the government, the closing of catering establishments and in some countries retail, we are dealing with closed parcel pickup shops. The number of closings is still limited in the Netherlands. This applies in the following countries: Italy, France, Germany, Austria, Lithuania, Poland and Slovenia. We advise you, if possible, to address as many packages as possible directly to the recipient. Check our website for the complete information, via dpd.nl/akketalert.

Of course we will follow this closely and in the next update we will explain how we deal with packages that are on their way to closed shops.

Overview status by country

Parcel delivery is still possible in all countries, but in some countries there are certain exceptions.

The following exceptions apply:

Austria

Postal codes where no delivery is possible: 6553, 6555, 6561, 6562, 6563, 6580, 9844. For the other zip code, address parcels directly to the recipient if possible.

Italy

Deliveries to business customers are only very limited. If possible, address packages directly to the recipient

Czech Republic

Postcodes where no delivery is possible: 78321, 78324, 78391, 78401

Germany

Possible delays due to border blocks of Luxembourg and Poland. If possible, address packages directly to the recipient.

France

Saturday deliveries no longer applicable. If possible, address packages directly to the recipient.

Poland

Package shipments possible, only delays can be caused by border controls. Expect delays to 1 to 2 days. If possible, address packages directly to the recipient.

Iceland

Possible delays due to Copenhagen airport not being accessible.

Hungary

Possible delays due to border barriers in Austria

We will continue to keep you informed if there are new developments in the coronavirus and our services.